Why do I have to wait SO LONG for library ebooks?
It’s been an increasing source of frustration for many library users: waiting weeks, sometimes months to get to the top of the waiting list for a popular eBook or e-Audiobook.
As I write this, the ebook for Michelle Obama’s 2018 memoir, Becoming, has over 200 people waiting for their turn at one of 16 eBook copies. If each of those 16 copies is checked out for the full lending period of 21 days, well, that’s a very long wait if you’re at the bottom of the list. (Take heart, if you’re using a Cheshire library card, your wait won’t be quite as long. We have purchased 2 additional copies for Cheshire cardholders exclusively, so CPL users will move through the hold queue a little faster).
Why does it take so long? After all, it’s not a physical object, it’s a digital file that lives in the “cloud”, why can’t multiple people access it simultaneously instead of only one at a time? Barring that, why doesn’t the library just buy more copies so that the waiting list is shorter? Getting people access to books and information is what libraries are all about, but the struggle to acquire lendable e-content is very real, and it’s getting harder all the time. Why? What’s the big hairy deal? For that answer, you have to look to the “Big 5” Publishers, who are responsible for close to 80% of trade book sales.
First, a little background. When Cheshire Library started offering eBooks to their patrons in 2006, lending of downloadable items was in its infancy. Publishers were extremely wary about allowing library users virtual access to their books. After all, digital copies of books never wear out or have to be replaced, and are more vulnerable to unauthorized copying (“pirating”). Publishers were afraid if they allowed libraries access to their books digitally, they would be losing money. Individual publishers came up with their own sets of rules for libraries to access their e-content, and they have been tweaked many times since 2006. The graphic to the right outlines the current purchasing & lending restrictions for libraries purchasing e-Books from the “Big 5”. Over the years, all 5 publishers have gone to a “metered access” model, meaning that titles expire after a set number of uses or months, at which time the library has to purchase the item again if they want to keep it available to their patrons.
And, unfortunately, the prices libraries must pay for ebooks and e-audiobooks are very high. Libraries must pay up to 4X the retail price for digital versions of books (which only one user can have access to at a time). Meeting the library patron’s needs for downloadable content is a very expensive enterprise, indeed! Take a look at this comparison of the prices for various versions of the same book:
e-Audiobook publishers have used a “perpetual license” model in the past, (meaning a title only needs to be purchased once, regardless of the number of uses or months) but that is starting to change. Many are converting to a “metered access” model like the eBook publishers, which will have a significant impact on how many titles a library is able to purchase.
Recently, another way for libraries to offer digital content has emerged, the “pay-per-use” model. Platforms like Hoopla, Kanopy, and Freegal, are examples. These platforms offer libraries a pre-curated collection of digital items that have no limit on how many people can check them out at the same time. Rather than buying individual titles, the library pays a fee each time an item from the collection is checked out. For a while, this sounded like a good solution to the long waiting periods users experienced on traditional platforms. The drawback? The service can become so popular that the monthly fees quickly become unmanageable. This is what happened at CPL when we tried Hoopla. The monthly fees kept skyrocketing, even when we lowered our checkout limit to 5 items per month. It became impossible to sustain the expense without reducing the service even further, so we discontinued Hoopla and looked for something better.
Since discontinuing Hoopla, CPL has added a platform with a new lending model for e-Audiobooks that we hope will ease some frustration. RBdigital began offering a new service with a core collection of 30,000+ audiobook titles that allow muti-user access (always available, no waiting lists), plus the ability for libraries to add newer and more in-demand titles to the collection (following the one copy/one user model). RBdigital charges libraries a flat monthly fee for the “always available” content, so the library doesn’t have to limit the amount of items patrons check out, and knows exactly how much to budget for each month. We’ll continue to look for ways to bring the most value to the library experience.
The digital media landscape for libraries is constantly changing and adjusting. Here are some articles to check out if you’re interested in learning more on the subject: